In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 CET
Scheduled - Nous allons réaliser une maintenance de la plateforme mutualisée Colossus02 qui va impacter l'accès aux sites webs, mails, FTP.

Cette mise à jour a pour but d'améliorer les performances de la plateforme, la sécurité et les versions des logiciels disponibles.

Ajouts :
- PHP 7.4, 8.0, 8.1
- Plesk 18 (Nouvelle interface graphique avec ajout de fonctionnalités SSL)
- Mise en place d'éléments de sécurités supplémentaires.

Retrait :
- Toutes les versions en dessous de PHP 7.2 inclus sont retirées pour des raisons de sécurité (versions obsolètes)

Nous vous remercions pour votre compréhension et faisons notre possible pour rétablir nos services le plus rapidement possible.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

We are planning to do an upgrade of the shared platform Colossus02 that will impact web, FTP and mails services.

The goal of this upgrade is to remove old versions of PHP and upgrades the platform to increase the security of this one.

Add :
- PHP 7.4, 8.0, 8.1
- Plesk 18 (New GUI, and new SSL functions)
- Add some security modules

Remove :
- Old PHP versions from 5 to 7.2 included

We thank you for your understanding while we are doing our best to restore our services as soon as possible.

Our H24 support services are available on https://bit.ly/2T8tywe.

Thank you for your trust!
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Infrastructure Under Maintenance
90 days ago
99.97 % uptime
Today
Hébergement mutualisé / Shared hosting Under Maintenance
90 days ago
99.88 % uptime
Today
Hébergement dédié / Dedicated Hosting Operational
90 days ago
100.0 % uptime
Today
Plateforme DNS / DNS platform Operational
90 days ago
100.0 % uptime
Today
Hébergement Cloud / Cloud platform Operational
90 days ago
100.0 % uptime
Today
Coeur de réseau / Network backbone Operational
90 days ago
100.0 % uptime
Today
Portail Client / Customer Portal Operational
90 days ago
100.0 % uptime
Today
Espace client / Customer portal Operational
90 days ago
100.0 % uptime
Today
Éligibilité Noms de domaines / Domain Names Eligibility Operational
90 days ago
100.0 % uptime
Today
Services DNS / DNS Services Operational
90 days ago
100.0 % uptime
Today
Portail DNS / DNS Portal Operational
90 days ago
100.0 % uptime
Today
API Designate / Designate API Operational
90 days ago
100.0 % uptime
Today
Tunnels EPP / EPP tunnels Operational
90 days ago
100.0 % uptime
Today
Bureau / Office Operational
90 days ago
99.99 % uptime
Today
Téléphonie / Telephony ? Operational
90 days ago
99.99 % uptime
Today
Réseau de nos bureaux / Offices network ? Operational
90 days ago
100.0 % uptime
Today
DNSRadar Operational
90 days ago
100.0 % uptime
Today
Surveillance / Brand Monitoring Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 25, 2022

No incidents reported today.

Jan 24, 2022

Unresolved incident: Maintenance et mise à jour de la plateforme mutualisée Colossus02 / Maintenance and upgrade of the shared platform Colossus02.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Completed - L'hardware du serveur a été mis à jour pour améliorer la stabilité des services.
La maintenance est à présent terminée
Jan 20, 01:33 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 14:27 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 14:09 CET
Scheduled - Nous allons réaliser une maintenance sur la plateforme DNS DS1 susceptible d’impacter une partie des services web, messagerie et de l'espace client.

Nous vous remercions pour votre compréhension et faisons notre possible pour rétablir nos services le plus rapidement possible.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

We are planning to do a maintenance on the DNS DS1 platform that could impact the following services / a part of our web, messaging service and our client platform.

We thank you for your understanding while we are doing our best to restore our services as soon as possible.

Our H24 support services are available on https://bit.ly/2T8tywe.

Thank you for your trust!
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Jan 10, 14:47 CET
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 19:30 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 19, 19:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:30 CET
Scheduled - Nous allons réaliser, entre 18H30 à 19H30, une maintenance portant sur notre plateforme Surveillance, susceptible d'impacter durant cette heure l'accès ainsi que l'utilisation de la plateforme.

Cette mise à jour a pour but de déployer de nouvelles fonctionnalités relatives à notre système de capture d’écran.

Nous vous remercions pour votre compréhension et faisons notre possible pour réduire au maximum le temps de perturbation.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !

SafeBrands - Surveillance
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

Between 6:30 p.m. and 7:30 p.m., we will carry out maintenance on our Surveillance platform, which may impact access and use of the platform during this hour.

This update aims to deploy new features related to our screen capture system.

We thank you for your understanding and are doing our best to keep the disruption time to a minimum.

Our H24 support services can be reached at https://bit.ly/2T8tywe.

Thank you for your confidence !

SafeBrands - Monitoring
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Jan 19, 15:27 CET
Resolved - La plateforme Gollum3 est de nouveau stable, une vérification complète a été effectuée.
Jan 19, 10:35 CET
Investigating - Nous subissons actuellement un dysfonctionnement de la plateforme mutualisée Gollum3 susceptible d’impacter certains services web et messagerie.

Nous vous remercions pour votre compréhension et faisons notre possible pour rétablir nos services le plus rapidement possible.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

We are currently undergoing a breakdown on the shared platform Gollum3 that could impact web and mail services.

We thank you for your understanding while we are doing our best to restore our services as soon as possible.

Our H24 support services are available on https://bit.ly/2T8tywe.

Thank you for your trust!
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Jan 17, 18:47 CET
Jan 18, 2022

No incidents reported.

Jan 17, 2022
Resolved - This incident has been resolved.
Jan 17, 10:20 CET
Update - Incident terminé
Jan 17, 10:17 CET
Update - Nous pensons que toutes les problématiques génériques sont résolues, et tenons à nouveau à nous excuser pour la gêne occasionnée.

--

We think that all the generic issues are now resolved, and we would like to apologize again for the inconvenience.
Jan 14, 17:38 CET
Update - Plusieurs correctifs ont d'ores et déjà été apportés à notre plate-forme colossus01 (Ruby), suite à la maintenance du début de semaine. Ces changements sont nécessaires au bon fonctionnement et à la sécurité de la plate-forme mais nous tenons à nous excuser pour la gêne occasionnée.

--

Several fixes have been already deployed on our colossus01 platform (Ruby), further the maintenance of the beginning of the week. These changes are necessary for the quality and the security of the platform but we would like to apologize for the inconvenience.
Jan 12, 21:48 CET
Update - We are continuing to investigate this issue.
Jan 12, 17:32 CET
Investigating - Nous subissons actuellement un dysfonctionnement sur plateforme mutualisée Colossus01 susceptible d’impacter certains services web et messagerie.

Nous vous remercions pour votre compréhension et faisons notre possible pour rétablir nos services le plus rapidement possible.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

We are currently undergoing a breakdown on the shared platform Colossus01 that could impact web and mail services.

We thank you for your understanding while we are doing our best to restore our services as soon as possible.

Our H24 support services are available on https://bit.ly/2T8tywe.

Thank you for your trust!
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Jan 12, 17:32 CET
Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022
Jan 11, 2022
Completed - La maintenance est à présent terminée, les opérations se sont correctement déroulées.

The scheduled maintenance has be completed, the operations have been performed.
Jan 11, 21:08 CET
Verifying - Verification is currently underway for the maintenance items.
Jan 11, 21:07 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 11, 21:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 CET
Scheduled - Nous allons réaliser une maintenance sur la plateforme DNSRadar susceptible d'impacter temporairement les résultats.

Les services seront indisponibles quelques minutes seulement, le temps pour nous de déployer des correctifs et mises à jour de sécurité.

Merci pour votre patience.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

We are planning to do a maintenance impacting the DNSRadar's platform that could impact temporarily the results.

The services will be unavailable for a few minutes only, while we will apply some fixes and security patches.

Thank you for your patience.

Our H24 support services are available on https://bit.ly/2T8tywe.

Thank you for your trust!
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Jan 11, 15:34 CET
Completed - The scheduled maintenance has been completed.
Jan 11, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:00 CET
Scheduled - Nous allons réaliser une maintenance sur la plateforme mutualisée Colossus01 susceptible d’impacter certains services web et messagerie.

Nous vous remercions pour votre compréhension et faisons notre possible pour rétablir nos services le plus rapidement possible.

Nos services support H24 sont joignables sur https://bit.ly/2T8tywe.

Merci de votre confiance !
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23

--

We are planning to do a maintenance on the shared platform Colossus01 that could impact web and mail services.

We thank you for your understanding while we are doing our best to restore our services as soon as possible.

Our H24 support services are available on https://bit.ly/2T8tywe.

Thank you for your trust!
support@safebrands.com
https://support.safebrands.com
+33 (0)4 88 66 22 23
Jan 10, 14:40 CET